Job Description

General Position Summary

Job Number:

King County Library System (KCLS) is seeking a motivated and skilled Public Services Assistant (PSA) to provide service in the Des Moines and Federal Way Libraries.

The Public Services Assistant (PSA) assists patrons with information about library materials equipment programs and services in order to help them succeed through ideas interaction and information. This position provides assistance in person online and over the phone. The PSA also works in library material circulation and materials handling. The PSA regularly assists patrons in using computers and printers and works to ensure that library technology is functioning. The PSA also addresses patron behavior issues in the library. PSAs may need to directly de-escalate and resolve disputes enforce the Patron Code of Conduct and handle challenging situations with patrons.

The successful candidates for this position will develop and maintain positive relationships with coworkers and patrons resolving service circulation or technology issues with a high standard of customer service and adept critical thinking skills. The successful candidates will also possess direct customer service experience be able to model and champion Intellectual Freedom and be comfortable and confident working directly with diverse communities.

Required : Applicants must attach a current resume and cover letter which addresses relevant work experience education and training as it relates to this position.

Schedule:

Mondays 10:10am-6:10pm at Federal Way 320th Library
Fridays 10:10am-6:10pm at Des Moines Library
Saturdays 10:10am-6:10pm at Des Moines Library

About King County Library System (KCLS) :

KCLS has a vision of a world where knowledge allows diverse communities to prosper and order to support this vision we create opportunities through meaningful connections by acting as the knowledge sharing center for over 1.5 million diverse patrons providing an unparalleled collection of library materials resources technology services and programs.

Approximately 1000 engaged and passionate staff provide service in 50 community library locations and patron engagement using direct outreach programs and virtual assistance. Our service area includes cities towns tribal lands and unincorporated districts of King County with the exception of the city of Seattle.

From a 2021-2022 comprehensive Diversity Equity and Inclusion (DEI) Assessment Demographics and Language Report of the more than 1.5 million residents who live within the KCLS service area almost half identify as Black Indigenous or People of Color (BIPOC). Moreover roughly one-third of the KCLS community speaks a language other than English as their first language.

The King County Library System values the diverse perspectives lived experiences and cultures of all qualified individuals. We seek applicants that reflect the diversity of the communities we serve and encourage individuals of all backgrounds to apply including BIPOC (Black Indigenous and other people of color) immigrants refugees women LGBTQIA individuals with disabilities veterans etc.

KCLSwelcomes reasonable accommodations for persons with disabilities as an opportunity to assist qualified individuals to participate in the job application or interview process and/or perform the essential functions of the position upon hire.

Need an accommodation to apply or interview Call or email .

KCLS ensures equal opportunities and consideration for all job applicants without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws. KCLS does not tolerate discrimination or harassment during any stage of employment including in recruiting hiring promotion termination leave of absence compensation or training.

Examples of Duties

Essential Duties

The items listed in this section are the key duties and responsibilities for this job and do not represent an exhaustive list. Our organization is dynamic and therefore duties may change based on business necessity; however any new duties will remain within the scope of the job.

• Provides information and readers advisory assistance in person online and over the phone.
• Facilitates patron use of library collections through reference interviews literature electronic searches and instruction in the use of catalogs paper and electronic resources.
• Educates trains and assists patrons with library technology equipment and resources.
• Troubleshoots basic technology issues and reports equipment repair needs and non-routine maintenance as necessary.
• Assists patrons and staff with full range of circulation duties including check-in/check-out use of materials handling equipment shelving materials locating materials at different locations and patron account problem resolution.
• Supports patrons and system staff with scheduling and using the library facility including meeting and study rooms.
• Upholds the principle of intellectual freedom. Responds to related inquiries and refers challenges as appropriate.
• Resolves patron incidents concerns and conflicts ensuring the Code of Conduct is followed orredirects as appropriate.
• Promotes and displays materials services and programs.
• Assists with delivery preparation and staffing support of library programs and outreach.
• Performs daily cash handling and register functions and associated reconciliation and deposits.

Secondary Duties

1. Attends and actively participates on internal committees.
2. Provides mentoring and training for staff in areas of expertise.
3. Performs duties of lower classifications as needed.
4. Performs other related duties as assigned.

Core Competencies

Each KCLS position has job-specific competencies. These competencies describe characteristics needed for optimum performance in the addition there are organizational competencies applicable to all positions at KCLS that encompass the culture and set expectations for how work is performed.

Organizational Competencies

• Valuing Diversity

Manages relationships with all kinds and classes of people inclusively and equitably. Respects values and encourages the unique dimension each employee adds to the organization and each member of the community brings to the whole. Seeks opportunities to learn about differences.

• Customer Focus

Primarily focused on customer needs. Able to deliver high-quality value-added services. Constantly strives to find new ways to increase customer satisfaction and understanding foster equitable services and forge meaningful connections.

• Ethics Values and Judgement

Exercises best judgment trustworthiness and professional standards of conduct. Consistently demonstrates organizations values moral principles and accountability in behavior character and action. Defends intellectual freedom and confidentiality.

• Professional and Technical Knowledge

Demonstrates proficiency in professional and technical skills and/or knowledge in position-related areas. Purposely keeps up with current developments and trends in areas of expertise in order to better foster personal success and connections for others.

Job-Specific Competencies

• Approachability

Listens more than they talk. Allows appropriate time for interactions. Purposely builds rapport sets positive tone and exhibits confidence by body language and speech. Maintains boundaries.

• Dealing with Ambiguity

Can shift gears comfortably. Can decide and act without the total picture and comfortably handle risk and uncertainty. Does not exhibit excessive need to control or track. Can let go and move forward in uncertainty.

• Teamwork/Collaboration

Works cooperatively and productively with others to achieve goals and deliverables. Is aware of utilizes and celebrate their own and team members strengths and differences.

• Composure

Calm and reflective. Self-possessed even in the face of provocation. Recognizes and manages stress appropriately even during tough times.

Desired Minimum Qualification

Education and Experience
The items listed below are the minimum requirements for the job and are relevant to this position. The organization values both work experience and education and realizes that individuals take different paths to acquire knowledge.

• Associates or technical degree or certificate.
• Three years experience in a library or other service-oriented setting.
• Any equivalent combination of education and experience that provides the necessary qualifications to successfully perform the duties of the position will be considered.

Knowledge and Skills

• Proficiency in basic computer operations troubleshooting.
• Proficiency in software programs including Microsoft Outlook Word Excel and PowerPoint.
• Model for customer service mindset and delivery.
• Develop and maintain cooperative working relationships.
• Demonstrated commitment to community.
• Maintain calm in stressful and ambiguous situations.
• Analytical and decision-making skills to assess an issue to determine an optimal solution.
• Flexible in an environment with constant interruptions.
• Attentive to detail and accuracy of tasks.
• Adept communication and listening skills with various and diverse audiences.

Professional Licenses and Certifications

• None.

Physical Demands & Work Environment

Physical Demands

While performing the duties of this job the employee will:

• Frequently stand and walk throughout work shift and occasionally will sit.
• Frequently reach out at chest level and occasionally reach up or down with hands and arms.
• Frequently use hands in conjunction with frequent finger use. Keyboarding. may be repetitive up to seldom.
• Rotate neck up to occasionally.
• Change tasks depending upon the shift.
• Require extensive close work including use of a computer monitor.
• Occasionally bend stoop or twist at waist and squat or crouch.
• Frequently lift and carry up to 10 lbs. and seldom lift and carry up to 35 lbs.
• Seldom push or pull carts and wheeled equipment with light to moderate force.

Work Environment

Work is performed in a typical library environment. Interactions with individuals that involve behavior issues may occur. Resources are available to assist with identifying solutions or actions. Work may occasionally be near moving mechanical parts or high speed automated systems. Incumbent must be available for a varied work schedule including evenings and/or weekends which may change periodically. Travel between assigned work locations may be required.

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