Help Desk Technician Job at Lovesac, Stamford, CT

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  • Lovesac
  • Stamford, CT

Job Description

Job Description

Position: Help Desk Technician

Organization: Lovesac

About Lovesac: Lovesac is a direct-to-consumer furniture company known for its modular, adaptable, and durable Sactionals and Sacs. Founded in 1995 by Shawn Nelson, Lovesac follows a "Designed for Life" philosophy focused on sustainability and customer needs.

Job Responsibilities:

  • Provide technical support and troubleshooting for hardware and software issues for internal staff
  • Install, configure, and maintain computer systems and applications
  • Respond to Help Desk tickets and prioritize tasks accordingly
  • Assist with network setup and maintenance
  • Ensure security and privacy of systems and data
  • Create documentation and training materials for end-users

Essential Qualifications:

  • Minimum of 1-2 years of experience as a Help Desk Technician or in a similar role
  • Degree in Computer Science or related field
  • Strong knowledge of operating systems, networks, and technical troubleshooting
  • Excellent communication and customer service skills
  • Ability to work independently and as part of a team

Desired Experience:

  • Experience with ticketing systems and remote support tools
  • Certifications such as CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST)

Salary & Benefits:

  • Salary Range: $35,000 - $45,000 per year
  • Currency: USD
  • Benefits: To be discussed during the interview process

Job Tags

Remote work,

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